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Contact Customer Service from 6am to 5pm Pacific Time, Monday through Friday, at , or submit a request online at any time. For faster service when calling, have your invoice number available. A subscription is a new, more flexible way to get eLearning software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active.

There is no difference in functionality, and the system requirements are the same. The only difference is that if you cancel a subscription, you can no longer use the software. Subscription editions are similar to retail versions in that they are installed locally on your computer, and there is no difference in functionality between the versions. You do not need to be online to use your Adobe eLearning software subscription. However, you must be online when you install and license your software and at least once every 30 days thereafter.

The software alerts you if you need to make an Internet connection for a license status check. Adobe eLearning software subscriptions are available exclusively through Adobe. For more details, visit. Adobe Captivate Buying Guide.

Adobe Presenter Buying Guide. Adobe Presenter Video Express. If you are already using a trial version of the release of Adobe Captivate or the release of Adobe Presenter Video Express, you can buy a subscription for that product from Adobe. Select the Subscription option when you add the product to your online cart. Once the order is complete, subscription will start reflecting on your Adobe.

Please launch the product and choose the option to license this software, logon to your Adobe ID and the product will get activated. You can convert only the release of Adobe Captivate or the release of Adobe Presenter Video Express trial to a subscription.

You cannot convert earlier trial versions to a subscription. Your subscription includes access to current and future versions of the Adobe eLearning application as long as your subscription remains active. Subscription fees vary by product, plan, and your country of residence. Visit Adobe. Your credit card is billed each month. See terms and conditions for details. The only way to pay for an individual subscription fee is by credit card.

There is no price discount on a subscription if you own a Adobe eLearning software application. Subscription editions of Adobe eLearning software are available only on Adobe. Adobe Value Incentive Plan is a flexible subscription licensing program that allows the purchase of volume license. For more details, please refer to Adobe Buying Programs. Getting started with a subscription is fast and easy: Go to www.

Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software.

After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription. Visit the Adobe Support page where you can find information about typical software download issues.

A column displays the serial number for your subscription, along with a link to download the product. During the course of your purchase and installation, you are asked to create or enter an Adobe ID.

An Adobe ID is simply your email address. When you install your software, you are required to enter the same Adobe ID used for your subscription to:. Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, so you might receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

See subscription terms and conditions. When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement.

Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated. If Adobe cannot activate the product, you are warned when you launch the application.

Blocking access to the activation server prevents the product from launching. Yes, there is a way for you to buy subscription for teams via the VIP buying program. Yes, you can cancel your annual subscription. If you cancel within the first 14 days, you receive a full refund.

To cancel your membership at any time, contact Adobe Customer Service. You can restart your subscription within six months of canceling. After six months, your account is deactivated, and you must purchase a new subscription on www. If the version of the Adobe eLearning software you have installed is still the current version, you do not need to download it again, even if you are past the six-month period. Simply launch the installed software, and enter your new subscription number.

You can return a subscription edition within the first 14 days of purchase and get a full refund. The return process differs for countries and regions. If your subscription expires or is stopped for any reason for example, due to an expired credit card , you are notified by email, and your software displays an alert that your subscription has ended.

If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription. When you cancel your subscription, you no longer have access to any version of your Adobe eLearning subscription software. There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe eLearning software.

You are eligible to receive updates to the subscription edition of Adobe Captivate, Adobe Presenter, or Adobe Presenter Video Express as long as your subscription remains active. Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe eLearning software.

Notifications of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Contact Adobe support for issues with your Adobe software. You get the same service and support with your subscription that you would get under the traditional licensing model for that product. Workaround : Users can use the browser close button to close the project. Legal Notices Online Privacy Policy. Top issues in Adobe Captivate 7 Search. Accessibility text associated with placeholders on Master Slides is not honored. However, after you double-click the placeholders and insert the required text or objects, you can associate accessibility text to those objects.

In HTML5 output files, the screen readers read the names of the variables instead of the variable value. RTL authoring. Adobe Captivate does not support numbers while authoring in Hebrew and Arabic.

RTL text in text animations is displayed in the reverse order in published outputs. While authoring in right-to-left languages, symbols that are inserted at the left end move to the right end. Drag-and-drop interactions. In drag-and-drop interactions, only those effects that are applied to drag items and drop targets as properties using the PI are supported.

Effects applied through any other means, for example, Advanced Actions or Timeline, are not supported.